Microsoft Dynamics 365 Customer Engagement (CE) (formerly known as Microsoft Dynamics 365 Customer Relationship Management – CRM) is designed to help you manage your client relationships by streamlining your processes, centralizing client information, providing analysis, and enabling responsive customer service. As a leading cloud-based business solution, this application is built to enhance the efficiency of your sales and marketing teams with data analysis, intelligent insights provided by business intelligence, and campaign management.
With Microsoft Dynamics 365 CE, you reduce costs, increase profitability, automate business processes, enhance your client relationships and satisfaction, and, ultimately, deliver return on investment (ROI).
A sales automation platform capable of managing your entire business development process end-to-end.
An integrated marketing platform for planning, executing, and analyzing your marketing campaigns.
A solution that helps professional services organizations respond faster to customer service issues by empowering employees to deliver consistent, efficient customer care.
A solution that offers quick and transparent communications and tracking functionalities to keep clients connected to your field agents.
Cloud-based Microsoft Dynamics 365 CE deployment not only saves costs, but also improves business agility and reduces IT complexity. This acts as the main differentiator for professional services organizations when opting for the cloud.
An on-premises Microsoft Dynamics 365 CE solution is installed on your own server, giving you complete control of your data, with no code limitations, and updates that you can manage.
A hybrid deployment combines the best of both on cloud and on-premises solutions. You purchase the licences from Microsoft but host the solution with a local, certified Microsoft Dynamics partner.
From a cloud-based environment
From an on-premises environment
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