Microsoft Dynamics 365 Field Service helps maximize client satisfaction and improve resource productivity for on-site installation, maintenance, and break/fix services. This is applicable only for organizations providing field-based services to their clients.
An end-to-end solution, Microsoft Dynamics 365 Field Service can help your organization manage complex service agreements, track assets and inventory, manage service orders, quickly identify and dispatch resources, and gain the intelligence needed to provide predictive and preventive service and support. The solution makes it easier for organizations to manage a large workforce and deliver products and services directly to their clients’ locations.
Managing your mobile workforce becomes easier with Microsoft Dynamics 365 Field Service. The solution’s interactive schedule board provides an overview of resource availability and bookings. Dispatchers get a view of all field technicians with schedules, either in a list view or a map view by hours, days, weeks, or months. This makes it easy for dispatchers to respond to client requests and get the most qualified technician for the job. The schedule process can also be automated and optimized to dispatch the right technician and derive the maximum value out of the resources.
With Microsoft Dynamics 365 Field Service, you can ensure a high level of service by dispatching service calls to the right skilled technicians with the right equipment. The solution is packed with features to improve resource productivity and client satisfaction.
Microsoft Dynamics 365 Field Service caters to all stakeholders of a company – operations, technicians, and clients, allowing you to detect, diagnose, and resolve problems before they occur, improve fix rates, and reduce maintenance and operating costs.
Leverage the power of IoT and enhance the service experience by detecting and diagnosing the issues well in advance and then dispatch a technician only if needed.
Automate service-related operations and increase field resource utilization and employee satisfaction.
Provide technicians with a 360-degree view of your clients and real-time support to improve resolution time.
Ensure a positive and enriching experience at every level by providing your client with self-service portals, proactive updates, technician tracking etc.
