When support is outsourced, your IT staff might fear that they will lose control over IT-related operations. But that’s not true; this blog explains how Managed Services can empower them to do more.
It is no exaggeration to say that brand reputation, client satisfaction, and employee productivity hinge upon the health of ‘business-critical’ applications. Any performance-related issue – be it downtime, bug fixes, updates, functionality, or integration – can result in loss of revenue and adversely affect the brand.
To minimize adversities, organizations across the board are looking to outsource operational tasks that their IT teams are spending time on, so that in-house IT can focus on more strategic business activities. While an expert – in this case, the Managed Services Provider (MSP) – takes care of applications that matter most in ensuring business continuity, organizations can do more with in-house teams and get a sense of predictable spends on operations.
Based on the company’s needs, MSPs can look after or even run the entire business process mandate. Most commonly, MSPs are tasked with managing critical business applications, ensuring that network operations are smooth and IT security is in place. A study says more functions are likely be outsourced in the coming days with a third of companies saying they plan to outsource more.
Putting apprehensions to rest
MSPs complement and do not replace in-house IT personnel. By doing what they do, they ensure that the IT team focuses on the strategic programs necessary to advance business goals. This helps minimize risks associated with maintaining and managing critical data, applications, and sensitive competitive information.
Managed Services: collaboration, not turf war
Understanding that MSPs provide valuable and flexible additions to an organization is vital while onboarding them because the idea is to have long-lasting and sustainable partnerships to help achieve business success. Finding the right partner whose capabilities align with the organization’s goals will add to the benefit.
To make the process seamless, organizations need to plan the transition in a phased manner, so that knowledge transfer happens with a key focus on moving towards system stabilization. Clear expectation setting and scoping, governed by a robust service level agreement (SLA), will help the MSP tailor solutions to address pain points within the ambit of technology monitoring, operation and management, optimization, and transformation.
At the same time, organizations will continue to own the technology. This helps to delegate and distribute work and determine what level of authority can be granted to the MSP.
A solution where everyone benefits
MSPs oversee the utilization of technology to solve business problems, ensuring that business-critical applications are constantly monitored and managed. They help identify and isolate incidents, address issues, and restore services.
Since Managed Services are intrinsically initiative-taking, it is possible to streamline IT operations and maximize organizational efficiency. MSPs also layer support and maintenance services with additional value-added services – transforming into an end-to-end solution provider to enable innovation.
How does sa.global help?
Recognizing that collaboration is the key to a fruitful association, sa.global starts by reviewing the business environment to understand the gaps and helps the client transition by first taking charge of their IT operations. Then, a set of activities and tasks are planned to streamline, stabilize the operations, and bring it to a steady state.
As a trusted and long-term partner of choice, sa.global focuses on ensuring operational continuity governed by SLAs and provides enhancements to the business applications on an ongoing basis. We also focus on continuous improvements to the core solutions aligning with organizational growth plans. The aim is to ensure a collective alignment to Microsoft’s business applications strategy while delivering the desired business outcomes.
Our Managed Services plans are offered depending on our client’s stage of growth and scale of requirements, so they can choose the one that suits them best. Read more about our Managed Services offering and how we collaborate with you to free up your IT team.