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Microsoft Dynamics 365 Customer Engagement

A single suite of solutions to enhance client engagement and experience

Give your sales team the winning edge. Download the eBook
Elevate customer experiences with Microsoft Dynamics 365 Marketing. Download the eBook
Our numbers do the talking for us

350+ Years of cumulative experience across our Dynamics CRM team

60+ Consultants dedicated to delivering on CRM systems

9 Average number of years of Dynamics CRM experience of our consultants

300+ Dynamics CRM clients supported worldwide

Build better client relationships with Dynamics 365 Customer Engagement

Microsoft Dynamics 365 CE (formerly known as Dynamics 365 CRM) is an integrated suite that brings together various CE capabilities – Microsoft Dynamics 365 Sales, Marketing, Customer Service, Field Service, and Project Operations – on a single platform. Having these systems connected enables you to connect your client data to help you build relationships, improve client engagement, and increase productivity. Having a holistic view of your client data allows you to know your clients better, anticipate their journey, personalize your engagements with them, and exceed their needs.

We, at, are a CRM implementation partner that can help you transform the way you do business and engage with clients. Our certified Dynamics 365 CE experts will ensure you have the CRM tools you need on one platform so you can provide the best client experience possible.

Benefits of Microsoft Dynamics 365 CE

A single source of information about contacts, leads, and clients

Data and analytics to prioritize leads and opportunities

Enhanced client experience with insights into clients and their needs

Personalize communications, sales offers, and services

A cloud-based solution that helps you connect with clients anytime, anywhere, from any device

Quicker decisions with insights into client interactions

A consistent experience across the buying process

Enhanced team efficiency and productivity

Integration with other Microsoft products like Microsoft 365 and Power BI

Microsoft Dynamics 365 Customer Engagement modules

Microsoft Dynamics 365 Sales

Equip your sales team with information to manage the sales cycle from lead capture to closing the opportunity. Microsoft Dynamics 365 Sales centralizes client data; complemented by business intelligence, it delivers actionable insights to create a seamless, responsive, personalized sales experience.

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Navigate the realities of modern selling.

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Microsoft Dynamics 365 Marketing

Align your marketing activities with your sales goals. With Microsoft Dynamics 365 Marketing, you can prioritize leads with lead scoring models, use AI-driven insights for targeted campaigns, and generate multi-channel marketing campaigns. Create personalized nurture journeys to engage and build long-term relationships with clients.

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Deliver relevant content in the right channel.

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Microsoft Dynamics 365 Customer Service

Empower your teams to deliver omni-channel engagement and speedily resolve queries. Microsoft Dynamics 365 Customer Service enables businesses to deliver faster, client-centric support with visibility into operations and performance with access to easy-to-use dashboards and in-depth analysis reports.

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Deliver always on customer service anytime, anywhere.

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Microsoft Dynamics 365 Field Service

Accelerate your field service delivery with predictive maintenance and connected data insights. With Microsoft Dynamics 365 Field Service, you can respond quickly with full visibility into service history, assets, maintenance records, SLAs, etc. Empower your technicians with the right tools at the right time to drive proactive service.

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Microsoft Dynamics 365 Project Operations

Empower your teams to win more bids with better contract management, more accurate project quotes, forecasting, estimation, and scope. Microsoft Dynamics 365 Project Operations gives you visibility into key operations like opportunity management, resource optimization and utilization, project planning and billing, allowing for a seamless project flow.

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Win more deals with better deal management.

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Dynamics 365 CRM implementation: Client success stories

COOP, a life planning firm, expanded its business by 150% and brought products to market much more quickly, with an integrated Microsoft Dynamics 365 CRM system.

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IT firm Logicalis connected people, information, and processes with Microsoft Dynamics 365 CRM. The firm can now better manage their sales pipeline and efficiently track client requests.

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Want to speak to a Dynamics 365 CE expert?

Microsoft Dynamics 365 CE: Benefits

Explore how Microsoft Dynamics 365 Sales enables your sales team to respond quickly, effectively, and accurately to build close and lasting client relationships.

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Discover how Microsoft Dynamics 365 Marketing helps you win clients and earn loyalty with messages and experiences you provide at just the right moment.

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This eBook provides a blueprint for customer service leaders to achieve service excellence by focusing on omnichannel engagement, AI and data, and automation.

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Read this playbook to understand the adaptive project delivery lifecycle management approach and how it can help project-based organizations.

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